FAQ's

Got questions? We've got answers.

General Questions

Trawelmart is a leading travel company based in India, offering over 1,000 customizable tour packages to 190+ countries. We have helped more than 2 lakh customers create unforgettable travel experiences.
We provide curated tour packages, travel consultation, visa assistance, flight and hotel bookings, and 24/7 customer support to make your trip hassle-free.
You can browse our website, select a tour package that suits your needs, and book directly online. Alternatively, you can contact our customer care team for personalized assistance.
Yes, we offer group travel packages for families, friends, corporate teams, and educational institutions. Special discounts are available for large groups.
Absolutely! We specialize in creating tailor-made packages based on your preferences, including destinations, budgets, and activities.
Travel insurance is not included by default but can be added to your package at an additional cost for your safety and peace of mind.
We accept all major payment methods, including credit/debit cards, net banking, UPI, and wallets. EMI options are also available for select packages.
Yes, we offer a wide range of domestic tour packages across India, covering iconic destinations like Rajasthan, Kerala, Himachal Pradesh, Goa, and more.

International Travel FAQs

We cover 190+ countries, including popular destinations like the USA, UK, France, Dubai, Singapore, Maldives, and Japan.
Yes, we offer complete visa assistance, including documentation, application submission, and appointment scheduling, for all countries.
Some packages include flights, while others offer them as an optional add-on. The details are specified in the package description.
Yes, we offer solo travel packages tailored to individual preferences, ensuring a safe and enjoyable experience.
Our packages typically include accommodation, local transportation, sightseeing tours, and a few meals. Flights, visas, and other add-ons can be included based on your preferences.
Yes, we provide professional guides for group tours and optional private guides for customized packages.
Some popular destinations among Indian travelers include Switzerland, Bali, Dubai, Thailand, and Europe’s Schengen countries.
We collaborate with trusted local partners, adhere to global safety standards, and offer 24/7 support to ensure a secure and worry-free journey.

Pricing and Offers

Yes, we provide special discounts for group bookings. The discount percentage depends on the group size and the selected package.
Yes, we provide easy EMI payment options for select packages, making it more convenient for you to plan your trips.
The cost varies based on the destination, duration, and inclusions. Our international packages start from ₹30,000 per person.
Yes, we run seasonal and festive offers on various packages. Stay tuned to our website and social media for the latest deals.
Yes, we accommodate last-minute bookings for select destinations and offer discounts based on availability.
Refunds depend on the package terms and the time of cancellation. Please refer to our cancellation policy for specific details.
The package price covers the inclusions listed. Additional costs may include personal expenses, optional activities, and meals not included in the itinerary.
Subscribe to our newsletter and follow us on social media to stay updated about the latest deals and offers.

Customer Support

You can reach us via phone, email, or our live chat support on the website. We are available 24/7 to assist you.
Our head office is located in [your city], but we operate online to assist travelers across India.
Our customer support team is available 24/7 to resolve any issues you face during your trip.
Yes, we encourage all customers to share their feedback and reviews, which help us improve our services.
You can log in to your Trawelmart account on our website or app to view the status of your booking.
Yes, we provide travel advisories for your destination, including COVID-19 protocols, safety tips, and cultural guidelines.
We aim to respond to all queries within 24 hours. For urgent concerns, our helpline is available round-the-clock.
For unresolved issues, you can email us at [support email] or contact our grievance team directly.
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